1. SHIPPING & DELIVERY POLICY
At Look, we provide Standard delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports, and Jurong Island.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly, and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the checkout page as charges are based on weight & volume. Upon entering your delivery details, we will auto-calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of orders. An email confirmation will be sent for all orders once received.
Local Deliveries ( Delivery in India )
We are committed to delivering your orders within an estimated 3-7 working days across India. This timeline is calculated from the date your order is shipped, not from the date the order is placed. Please note that delivery times may vary based on your location and external factors beyond our control.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout for the courier company to contact you in case of any unforeseen circumstances.
International Deliveries
We aim to deliver international orders within an estimated 8-15 working days. This timeline is calculated from the date your order is shipped, not from the date the order is placed. Delivery times may vary based on the destination country and customs clearance processes.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties, and tariffs (if any) as per your country’s governing laws to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or interbank transfers.